Refund policy
Myzane® 15-Day Satisfaction Guarantee
At Myzane®, your satisfaction matters to us. Our 15-Day Satisfaction Guarantee means that if you are not completely satisfied with your purchase, you may contact us within 15 days of receiving your item, and our team will work with you to resolve the issue. Depending on the situation, we may offer a replacement or store credit to ensure a positive experience.
Lost or Missing Orders
Myzane® is not responsible for packages that are marked as delivered by the carrier but cannot be located.
If your tracking information indicates that your package has been delivered but you cannot find it, please take the following steps before contacting us:
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Check with household members, neighbors, or building management who may have received the package on your behalf.
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Contact your local post office or shipping carrier with your tracking number to request additional delivery details.
If you are still unable to locate the package after completing these steps, please contact our support team. While we will do our best to assist you, orders marked as delivered are not eligible for refunds.
Damaged Orders
If your order arrives damaged during transit, please contact us within 15 days of receiving your package.
To help us process your request quickly, please:
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Keep all packaging materials
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Provide clear photos of the damaged item and packaging
These materials may be required when submitting a shipping claim. Requests made after 15 days may not qualify for a replacement.
Incorrect Orders
If you receive the wrong item, please email us at support@myzane.co within 15 days of delivery.
Please include:
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Your name
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Order number
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A brief description of the issue
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A photo of the item received
Once verified, we will send a replacement of the correct product as soon as possible. Refunds are not issued for incorrect orders.
Late Arrival of Orders
While we always aim to deliver orders as quickly as possible, shipping delays may occur due to factors beyond our control, including carrier delays, customs processing, or peak shipping periods.
For this reason:
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We cannot guarantee delivery by a specific date
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We do not offer refunds for orders arriving after a specific event or holiday
Once an order has been processed and shipped, it cannot be edited or canceled.
Sale Items
All sale or promotional items are considered final sale and are not eligible for refunds or replacements.
International Orders
All international orders are final sale and cannot be returned.
However, in the rare event that an international package is confirmed lost in transit, Myzane® will issue a replacement order.
Need Assistance?
If you have any questions or need assistance, our support team is here to help.
We are committed to ensuring your experience with Myzane® is smooth and positive.
Thank you for choosing Myzane®. We truly appreciate your support and look forward to serving you again.
Warm regards,
The Myzane® Team